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Doing Business In The Cloud: Using A Cloud-Based Phone System

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The advancements in technology have made most businesses more accessible than ever. From websites to social media activity, customers can access businesses almost immediately. In keeping with these developments, telephone communication has changed, too. Instead of the traditional analog phone lines, many businesses are making the shift to cloud-based telephone services. Here are some features that your business will benefit from if you choose a cloud-based telephone system for your phone service.

Widespread Accessibility

Today's business environment is fast-paced and demanding. This often leads to business being conducted on the go, with remote workers and employees traveling on a regular basis. With a cloud-based phone system, you can connect your staff's cell phones to the phone system, allowing them to make and receive calls on the business lines from anywhere.

Another great advantage to this type of accessibility is that your customers only ever need one phone number – the main business number. Customers and clients can reach all of your staff through the main number when you use these types of phone systems, because you can forward calls for specific extensions to cell phones, home office lines and business workstations.

Ease Of Management

When you hire a new employee, you need a telecommunications technician to wire a new phone jack into your existing phone system if you use an analog structure. By converting to a cloud-based system, you'll have a system that allows you to add and remove extensions with ease. Most cloud-based phone systems come with a web-based management platform that lets you handle all of the customizations and changes.

It also makes it easier for you to program the incoming call handling. If you have a retail storefront with an office space behind, you can have your inbound sales calls are routed to the retail facility while administrative calls are sent to the back office.

Cloud-based systems will let you check messages not only from your extension, but also from the web-based platform. In fact, some of these systems even include text messaging services or transcription for voice messages. If you spend a lot of time on the go, these services may make it easier for you to stay in touch.

System Scalability

One of the hardest things about handling an analog phone system is the limited growth potential. You're only allowed to expand within the circuit that you have established. With a cloud-based platform, the system is scalable as your business grows. If you're working toward expansion, you can even integrate multiple locations in a cloud-based platform. By opting for a cloud-based phone system, you don't have to let your telephone system infrastructure be the limiting factor in the achievements that you work toward and the business growth that you pursue.

Widespread Support Accessibility

Many of the analog telephone systems only have support available during standard business hours, limiting your accessibility to the services that keep your phone system running. Cloud-based systems naturally operate in a global environment, which means that they have to offer support services in all time zones.

This means that you have access to customer support at all times. When your connection malfunctions or something else goes wrong, you can reach out to an around-the-clock support team who can help you get things back up and running.

Business telephone systems come in many styles, and choosing the right one for your business requires some exploration and consideration of what you really need. If you want to ensure connectivity on a consistent basis and routine accessibility for your customers, a cloud-based telephone system may be the best way to go. Talk with a telecommunications specialist about your options to find the perfect telephone service for your business.